Answers to common questions about PoonthaiDigital digital products.
Are these physical products?
No. PoonthaiDigital products sold as digital downloads do not include a physical shipment.
What will I receive?
You receive the digital files listed on the individual product page. Please review the “What you’ll receive” section before purchasing.
What software do I need?
Software and file-format requirements are listed on each product page. For example, products described as Microsoft Excel files are delivered in .xlsx format and are intended for use with compatible spreadsheet software.
How do I access my files?
After checkout, follow the digital download instructions provided with your order. Keep a backup copy of your downloaded files for future use.
Can I customize the template?
If a product is described as an editable spreadsheet or template, you can enter and manage your own business information within the areas designed for user input. Refer to the product description for exact features and boundaries.
Do you offer refunds?
Refund eligibility is governed by our Refund Policy. Please review the policy and the product details before purchasing a digital item.
How can I get help?
Use our Contact & Support page and include the product name and a clear description of the issue so we can assist more effectively.